Refund Policy

Last updated 2026-10-04

Try before you buy

Every account starts on the free plan with free storyboards and free previews, and every person can get 30 free credits once, so you can see what Tweenzo makes before you pay. Please use it: what you get on a paid plan is the same product, with more seconds and features (see pricing).

Purchases are final

Credits, plan features and custom theme work are delivered as soon as you pay, so payments are non-refundable: plan subscriptions and their renewals, credit packs, custom themes and extra theme revisions. When you buy, you agree that delivery starts immediately and that, where the law allows this, you lose any right of withdrawal once you start using what you bought.

Cancelling a renewing plan stops the next renewal; plans paid in Turkish lira do not renew at all. The plan stays active until the end of the period you paid for; the remaining time is not refunded.

When we do refund

• Your legal rights. If mandatory consumer law where you live gives you a right to withdraw or to a refund (for example within 14 days in the EU, the UK or Türkiye for a purchase you have not used), that right is not affected by this policy.
• Rejected custom themes. If our team rejects a custom theme order in review, the order and any extra revisions are refunded in full automatically.
• Billing mistakes. If you were charged twice, or charged for a renewal after you had cancelled in time, we refund the wrong charge.
• A fault on our side. If a feature you paid for does not work because of a problem on our side and we cannot fix it within a reasonable time, we refund the affected purchase.

Other requests are decided case by case at our discretion. We look at the reason and at how much of the purchase was used; a request after the credits were used, or without a concrete problem, is generally declined. Asking does not create a right to a refund.

A render that fails on our side always gives its credits back automatically. That is a credit refund, not a payment refund.

How to ask

Open a support ticket with the topic "Refund request" and choose the payment (open a ticket), or write to [email protected] within 14 days of the charge. Tell us what went wrong; we usually answer within one business day.

Approved refunds go back to the original payment method, usually within 14 days: through Dodo Payments, our reseller and Merchant of Record, for payments in US dollars, and through Shopier for payments in Turkish lira. Credits from the refunded purchase are removed from your account. Dodo Payments may also handle refund requests under its own buyer terms.

Chargebacks

Please contact us before disputing a charge with your bank; most problems are solved faster that way. Accounts with a disputed charge may be suspended while the dispute is open (see our Terms of Service).